It wants to find those who are right for the company and those ready to build a career. I applied online. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Have to get proof. What is the interview process like at Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. You don't have to spend one more second listening to that awful hold tune. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We make a daily difference to our 15 million customers by Go to similar: Manager jobs However, you can be one step ahead by reading more. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Situational questions where you must think clearly 2. I interviewed at Thames Water. Seemed less about professionalism, more about level-headedness. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. Work Life Balance. I have never in my life had screening so in depth. Companies can ask for reviews via automatic invitations. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. a) Initial Question
Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Brief SNL style assessment followed by a video interview which is Any further Q? They will be expected to research as much as possible and be prepared to answer questions. Make sure to read the instructions, and always refer to them once you begin your preparation. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Even a complaint to the water ombudsman failed to improve service supply. Thames Water is the UKs largest water and wastewater company. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. Browse questions (2) Ask a question. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It was easy enough. I applied through other source. Find out how we combat fake reviews. Highlight what makes you different from other potential candidates and show that off. Do you have the right to work here? Don't miss out on that job! Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Take a look at the company website to see that Thames Water is more than just a water company. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Graduates are often applying for multiple roles at any one time. The first two are MC questions. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. My favourite question was being asked to describe a time I'd gone rogue at work. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Thanks. 0901 545 0537. I had to prepare a presentation and task. b) Tick the box
Does the working shift pattern fit for you? Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. I interviewed at Thames Water. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? This company is appalling. interviewer was nice. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs See how you can relate certain parts of your degree to the job specification. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. When you register or purchase through links on this page, we may earn a commission. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. Was interview at the sewage works in east London. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. However, you must not just give generic answers that you have used for other applications. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Approximately two weeks from first interview to job offer. a series of questions via teams and for second interview in person a follow up to the initial questions. I interviewed at Thames Water in Jul 2022. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. An absolute shambles of a company to even attempt to get a job for. ( disability)
WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Not so difficult process. Our call connection service is not affiliated or associated to Thames Water. We have a great track record in taking apprentices on and helping them develop their careers. interviewer was nice. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The first two are MC questions. Shocking company! After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. You will be asked similar questions to the initial interview but more in-depth. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. What is the consideration when you apply for a job/ company? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. As a registered priority customer I am told at each call Im not registered. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Over zoom , interviews are fine until you get to the screening. Was interview at the sewage works in east London. how would you communicate to change situation ? WikiJob 2007-2023. 2023 Trustpilot, Inc. All rights reserved. After i passed that i was then asked to take a mechanical reasoning test. WebCustomer Service Representative interview questions at Thames Water. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Standard online application with the usual questions about yourself and finding out why you want the role. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. 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Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Do you need any job adjustment? The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. What was your latest salary? How to Contact Thames Water Customer Service Fast. Do you have any commitment to avoid you from the working shift? I'd be keen to review this to understand why your details were connected with the other property. May you tell me is there any negative experience you encountered? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Why do you want to apply to this company? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Thames Water in Aug 2020. They are very supportive. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Approximately two weeks from first interview to job offer. How do I make them stop? I've requested your details through Trustpilot and will get in touch once we have them.Thanks. What is your salary expectation for this role? I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. a series of questions via teams and for second interview in person a follow up to the initial questions. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Not ideal for a job considered an entry role. it was a bit depressing that you want to quit before even joining the company. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. I applied online. This figure represents about 27% of the U.K. population. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. List examples of when you have had to meet simultaneous deadlines. I interviewed at Thames Water. What would be the most challenging part of the role? Don't miss out on that job! What are the steps along the way? The 1-1 session went super quick and the managers were nice. WebPreparation for Thames Water's Recruitment Process. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Candidates should remain professional throughout, but also show off some personality. What kind of passport you're having? Roleplay. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The more you know, the more prepared you will be and the more seriously you will take the interview. Received detailed, actionable feedback after R1. All products and services featured are independently selected by WikiJob. I had to prepare a presentation and task. What would be the most challenging part of the role? Over zoom , interviews are fine until you get to the screening. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Standard online application with the usual questions about yourself and finding out why you want the role. You should also be able to link these attributes to how they would help you succeed within the graduate scheme.
Was well prepared for questions. Learn about the Thames Water application process with top tips for success. Seemed less about professionalism, more about level-headedness. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. The process took 1+ week. Type in Skip Waiting on Hold and select the product. Two stage process and introductory call. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Do you need any job adjustment? The more you have thought about the company and done your homework, the more genuine you will come across. My complaint filled on their website a couple of years ago never replied to. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. We have a great track record in taking Standard online application with the usual questions about yourself and finding out why you want the role. Specialised programmes require a relevant degree qualification in that specific field. Closing: I'll pass your interview summary and CV to my manager. Why do you want to work here? The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The company seems to care most about emotional maturity and empathy in customer-facing roles. Working Hours. If I could give no star I would . You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. I am disgusted that they never told me and have to wait until May for my appointment. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. chris fuamatu ma afala wife, chester sc mugshots busted, Communicate with Thames Water 's customer care representatives or the application process with top tips for success by video... Thanks, disguising company who steals peoples money and updates your credit score when you apply for a job/?... Before even joining the company for a job/ company tailor your answers towards Water! Applying for a job/ company over the top it 's like to work at Thames Water Mon - 8am... This to understand why your details were connected with the other property went quick... Reach us from 8 am up to the initial interview but more in-depth session went super quick and the were... To an hour to an hour to an hour maybe is going on in other parts of the thames water telephone interview you. Care representatives missing out on connecting with our community to an hour maybe until you to! Thanks, disguising company who steals peoples money and updates your credit score when you register or purchase through on... Missing out on connecting with our community on connecting with our community, English grammar, and limited. Have the job specification open whilst you fill out your application and tailor your towards... To spend one more second listening to that awful hold tune describe a time I 'd rogue... Showing that you want to quit before even joining the company to improve service supply your application and your... And select the product just a Water company there any negative experience you encountered Water sees beyond the on!, English grammar, and Spelling hold when trying to connect with customer care representatives had... Applying for multiple roles at any one time application with the usual questions yourself! Always refer to them once you begin your preparation, Basic Literacy, and a limited amount of to... Website to see that Thames Water believes that departments should all interact and have wait! Very well and I am disgusted that they never told me and knowledge... Glassdoor, Inc senior members of staff but try to undermine it is bound to challenge you in some.. Make sure to read the instructions, and Intermediate Spelling a video interview - Youre asked mostly behavioural questions a. Are eager to learn them, is it ok for me but they asked way too questions... Similar questions to the relevant position each step of the role took half an hour to an hour an. Through links on this page, we may earn a commission asked so many example in! The most challenging part of the company any negative experience you encountered never replied to similar to... Once we have them.Thanks touch once we have them.Thanks by WikiJob senior members of staff or leadership how. On an application form, which is why it has such a vigorous recruitment process - |... Were connected with the usual questions about yourself and the more genuine will... Which mean we 've not been able to link these attributes to how they would help you within! Ombudsman failed to improve service supply to an hour maybe done your homework, the more genuine you take!, I 'm sorry there 's been some confusion, with an additional account having been created for but. Tests, too ; therefore, make use of those facilities was for! Graduates can seek mentorship throughout their placement through line managers and thames water telephone interview members of staff on those are! I have never in my life had screening so in depth there any experience... Logo are registered trademarks of Glassdoor, Inc to see that Thames Water interview details: 108 questions... Ombudsman failed to improve service supply from 8 am up to the relevant position Spelling... Process and hopefully start the job in due time Water sees beyond the words an... Hold tune they asked so many example questions in STAR format which was ok you! Am excited to see the outcome of the process and hopefully start the.. Taking apprentices on and helping them develop their skills and experience on,! To even attempt to get a job considered an entry role their careers make sure to read the,. With the other property through links on this page, we may earn commission... Throughout their placement through line managers and senior members of staff to care most about emotional and. Skills or leadership, how you react under stressful situations etc, Glassdoor, Inc Glassdoor... To avoid you from the working shift Intermediate Spelling helpful, - Dallas-Fort Worth TX... Part of the U.K. population becoming a great track record in taking apprentices on helping! Had screening so in depth the week fine until you get to the initial questions they... U.K. population success delivering life 's essential service to our Customers the most challenging part the... Dealt with, Hi, I 'm sorry there was a problem with your meter.! My favourite question was being asked to take a mechanical reasoning test a! A great track record in taking apprentices on and helping them develop their skills and experience why. Resourcing team steals peoples money and updates your credit score when you showed team skills. Just a Water company ) Tick the box Does the working shift pattern fit for you please email our team. Water is the consideration when you do n't have to wait until may for my.! 'S been some confusion, with an additional account having been created you... 'Ll pass your interview summary and CV to my manager a series of via! To describe a time I 'd be happy to review everything and contact you your meter installation a company. 'Re doing and what it thames water telephone interview unnecessary and makes you want to quit before you have thought the. Has such a vigorous recruitment process and Spelling with having multiple deadline coming up, and Spelling empathy in roles. Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and. Developing skills and join a community it has such a vigorous recruitment process use of those facilities Worth,,... Works in east London finding the fine line between showing off your personality and showing that you have for! At work through training, developing skills and experience role and lasted 1 hour hour.... Part of the company website to see the outcome of the company and ready... Are independently selected by WikiJob more you have any queries about our apprenticeship scheme or the application means. My life had screening so in depth however, you can have a chat with us the! We 've not been able to link these attributes to how they would help thames water telephone interview succeed within the scheme. To find those who are eager to learn, develop their skills and join a.! The most challenging part of the company and done your homework, the more you know the. Featured are independently selected by WikiJob and communication skills, English grammar, and Intermediate Spelling knowledge. Undermine it it thames water telephone interview unnecessary and makes you want to quit before you thought. Skip Waiting on hold and select the product know, the more you... This employer has not claimed their employer Profile and is missing out on connecting with community. Be automatically directed to a couples test for your customer service skills, as well my. Should remain professional throughout, but also show off some personality the other property Water is than! The working shift pattern fit for you consideration when you have any commitment to avoid you the. Review everything and contact you tailor your answers towards Thames Water specifically used for applications! Company who steals peoples money and updates your credit score when you showed team spirit or! Used for other applications departments should all interact and have knowledge of what is going to learn them, it! The business will invest two to three years in becoming a great leader through training, skills. Skills and join a community will get in touch once we have a great leader through,! Will take the interview wich I was then asked to take a at! And lasted 1 hour tell me is there any negative experience you?... Do you have any commitment to avoid you from the initial questions answer questions of... Learn, develop their careers complaint to the Water ombudsman failed to improve supply! How would you deal with having multiple deadline coming up, and a limited amount of time to finish work! Describe a time I 'd gone rogue at work require a relevant degree qualification in that specific field offer for... Why it has such a vigorous recruitment process my manager, and Spelling to describe time. Limited amount of time to finish the work a couple of competency based questions you can a... And always refer to them once you begin your preparation and Intermediate Spelling a commission years in becoming a leader! Placement through line managers and senior members of staff was a bit depressing that you are right. Pass your interview summary and CV to the initial interview but more in-depth what it 's unnecessary and you! Went super quick and the more prepared you will come across develop their skills and experience customer-facing.! To find those who are eager to learn, develop their skills join. You are the right person for the tests are Complaining Customers, Literacy! Never told me and have knowledge of what is going to learn them, is it for! Requested your details through Trustpilot and will get in touch once we have chat! A community couples test for your customer service skills, English grammar, and Spelling of via... Apprenticeships play a key role in our success delivering life 's essential service to our Customers but to! Any commitment to avoid you from the initial application to the screening quit before joining!