All rights reserved. Notwithstanding the above, if You are a consumer who pays for the booking with a credit or debit card issued by a financial institution, which is established in the US, the eDreams subsidiary eDreams LLC will act as the collecting entity on behalf of eDreams and therefore it will be your agent in respect of your booking. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. This Website is solely and exclusively for the User's personal use. Prices are shown with rates of exchange calculated on a daily basis. This section refers to flight bookings only. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. Opodo offre les meilleurs prix de vols, séjours et hôtels grâce à son comparateur. 2.7. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. Travel Agency Licence GC88MD. Si câest votre cas, alors vous eÌtes en droit de faire une demande de remboursement dans un deÌlai de 5 heures. (c) Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. So, I called another number of Opodo customer service again (waited around 20 minutes) and they provided (+443333000291), this turns out to be incorrect for car rental customer service as well. If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), Opodo on behalf of the car supplier reserves the right to make a "no-show" charge of up to 100% of the total car rental booking value. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions: Specific terms and conditions for cancellations and modifications will be available to view on Our Website during the booking process or by prior request to Our Customer Service centre and will also be explained in your confirmation email. The User shall not resell to third parties products or services purchased through this Website. You hereby authorise Opodo to charge your credit card with the applicable service fee. Sociedad unipersonal, c/ Conde de Peñalver, 5, 1º Ext. Opodo will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. 3.5.4. 3.2.5 For some low-cost airline flights originating outside of the UK, we may receive prices from the airline in non-sterling (GBP) currency, which we then convert and display on the Website in GBP. 3.3.3 Where you have purchased a fully refundable ticket that money will be refunded to you either by Opodo (less the £25 per person Opodo handling fee) or the airline as applicable. California law requires certain sellers of travel to have a trust account or bond. Share. The compilation (understood as the collection, arrangement and assembly) of all content of the Opodo Website is the exclusive property of Opodo and is protected by national and international industrial and intellectual regulations. Prices are confirmed at the final step of the booking path at the point when you click Buy now', Make the reservation or similar, depending on product purchased. Stored travellers . In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. Enter your email and we'll send you the instructions to recover your password: Follow the instructions in the email to reset your password. All correspondence regarding customer service or your booking should be sent to Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain or by contacting us via our Help Centre. 8.4.1. Quel que soit le type de véhicule que vous recherchez, vous pourrez ainsi trouver les meilleures offres possibles et personnaliser votre réservation en fonction de vos besoins. Opodo is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. (a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. Opodo is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Opodo et problème de remboursement - forum Avion - Besoin d'infos sur Avion ? 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. Opodo does not exercise any control over these Websites nor is it responsible for their content. Infants and children cannot travel alone and should be associated with an adult traveller. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. Recherchez-vous un vol abordable ? Opodo reserves the right to change or update these T&Cs from time to time without prior notice to you. s. F. Changes and cancellations cannot be made by email. Please be aware that these checks are only carried out during our standard business hours. 3.5.1 All tickets sold on this Website are e-tickets. There is no guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? When processing a refund for a flight ticket, please be aware that not all taxes are refundable. 5.1 All of the content on the Opodo Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property regulations. Should you require more information, please contact us. Accordingly, Opodo shall charge you with a service fee, depending upon which product you book. Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. You may not transfer any of your rights or obligations under these T&Cs without Opodo’s prior written consent. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. Opodo appliquera automatiquement les prix avec la remise correspondante pour les résidents. We may transfer any of our rights or obligations under these T&Cs without your prior written consent. which can also vary depending on the passenger's nationality. Besoin d'aide ? It will ensure that you get back 80% of the total price paid for the ticket, in the case that you need to cancel your booking. Please note that low-cost airlines may depart from smaller, regional and/or secondary airports. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. "Trip Provider" means the provider of accommodations (e.g. 2.1. A flight described as direct is when there is no need to change planes during the trip. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. In agreeing to these terms and conditions you authorise us to do this on your behalf. If some passengers are residents and others are not, you must book separately. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit. If you are advised of a date by which you can cancel and if applicable a cancellation fee then after this date if you cancel or do not show up, the full amount is payable. It is necessary for boarding the aircraft. Téléchargez Go Voyages et trouvez des vols pas chers pour vos voyages parmi les compagnies aériennes telles que Ryanair, Air France ou Easyjet. Izq., 28006, Madrid Spain and with Tax ID number Number B-61965778 (hereinafter referred as “Opodo”, “we”, “us” or “our”). It is your responsibility to collect that information. Opodo expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. Search and compare cheap holidays on Opodo UK, featuring great deals on flights, hotels and car hire in all your favourite destinations worldwide. The most misleading online agency I have ever come across Do not book with the airlines. Refunds, if applicable, will be processed to the form of payment used at the time of booking. Please note if your flight includes more than one segment you may have different baggage allowances; this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. 5.3 Opodo and other names of products, services, graphics and logos of Opodo are internationally registered trademarks. 2.1 A "booking" means any order for products or services you make on our Website which is confirmed by us. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. You authorise Opodo to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) changes to your booking or to (b) tax refunds as referred to in section 3.3 of these terms and conditions. 6.5 Opodo and/or companies from the ODIGEO Group are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Opodo due to reasons of force majeure (including, but not limited to, political, economic, security or climatic disorder that affects safety). If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. 4.4.2. We never share anything without your permission. 3.4.1. Your contract of carriage with the operator is therefore directly enforceable against the operator without any intervention by us. I agree to the terms and conditions of the Privilege Club Programme. The service fee will be added to the final price. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Suite * l'annulation de mon vol et de mon s*jour en ITALIE , je souhaite le rembourseme... GetHuman4779020's Cancel booking issue with Opodo from May 2020 2.8 In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment. Flights priced at special fares or best prices may not take the most direct route. Travel Agency Licence GC88MD. Some itineraries require a change of plane en route. Information about Centauro Rent a Car company. When you make a purchase on the Site, you agree to accept these Terms and Conditions. Opodo cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel. Whether youâre looking for hotels, homes, or vacation rentals, youâll always find the guaranteed best price. Please also note that a 'no-show' for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. from the airlines most frequently booked on our website. It is highly recommendable (especially if You are travelling first class), that you check in with enough time if you have special requests regarding your seat. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Opodo will charge a service fee of £25 and will provide you with instructions to make effective the payment of your booking. In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. We never share anything without your permission. Notwithstanding the above, if You are a consumer who pays for the booking with a credit or debit card issued by a financial institution, which is established in the US, the eDreams subsidiary eDreams LLC will act as the collecting entity on behalf of eDreams and therefore it will be your agent in respect of your booking. airline staff) may cancel your booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. The total price of your booking will be shown once you have selected all the specific products you would like to acquire. In such cases, the amount taken from your card may differ slightly from this amount, as it depends on the exchange rate used by the low-cost airline. 3.4.2 Each destination has its own requirements as far as entry formalities, vaccinations, etc. A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned with the £25 fee due to Opodo charged to the form of payment used at the time of booking. If you need to cancel one of the flights, it is possible to keep the other without incurring any additional charges. Hand luggage scanner . 3.1.2 (a) In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, more than one set of fare rules may apply. eDreams LLC is not a participant in the Travel Consumer Restitution Fund (TCRF). It can often take some time to obtain a visa, so you are advised to apply in plenty of time. This is the moment that your contract in relation to the products and services ordered will come into existence. Exchange rates are determined by Opodo. It is your responsibility to collect that information. 8.4.1 These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter. Opodo makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission. Opodo attention en cas d'annulation, règlement EU non respecté. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. 3.5.4 In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. Some jurisdictions may also require birth certificates for all minors travelling. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. reason (including IATA refunds) as described at Sections 3.3.1 and 3.3.2 F. Si l'un des passagers ne peut pas prouver qu'il est résident, son billet ne sera pas valide! Some jurisdictions may also require birth certificates for children under the age of 12. 3.5.1. eDreams LLC has a surety bond issued by the prosur group in the amount of $25,000. 2.6 After you confirm your booking, you will receive a confirmation email with a booking number. 2.8. In instances where it is not possible to access the Travel Supplier's terms by a link, we will at your request provide the Travel Supplier's contact details so that you may contact them. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change. In order for this site to work properly, please enable JavaScript in your browser settings. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Opodo. In respect of a flight booking, immediately payment has been made for your flight you will receive a confirmed ticket issued by the operator of the flight. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. 7.1. The main driver's credit / debit card, with enough available funds for the car's deposit. By using our website you accept our Cookies Policy. Numéro de téléphone Opodo: 08 99 65 36 55 3.4.3 Opodo will not will not be liable if you or any person on your booking is denied boarding, deported or charged a fine due to non-compliance with the Travel Supplier’s or other governmental rules and regulations. When you make a purchase on the Site, you agree to accept these Terms and Conditions. Once you have made your booking, it is stored electronically in the airline reservation system. If you wish to review the relevant Travel Supplier's terms, we refer you to the Conditions of Carriage page of our Website where the Travel Supplier's terms are available through a link. Whether youâre looking for hotels, homes, or holiday rentals, youâll always find the guaranteed lowest price. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. This will be made payable to the person who made the original payment. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Your contract will be with the relevant low-cost airline. 7.2. 1.6. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Please note that in relation to air fares there are additional terms specific to that fare. from the airlines most frequently booked on our website. In any case, Opodo assumes no liability for any damages arising directly or indirectly from the contract between the Travel Supplier and the Consumer relating to the purchase of a product or service offered on its Website. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. 6.5. Opodo answered by saying: if the airline doesnât refund they donât either. Please remember that if the details on the ticket do not coincide with the ID document presented by the passenger, the airline reserves the right to refuse the passenger to board the aircraft. - If you have written the address manually, please make sure it is correct. No show: If you have purchased a return ticket, a ‘no show’ for the outward journey may result in your return ticket being cancelled by the airline. Some jurisdictions may also require birth certificates for all minors travelling. You may incur costs for any changes to the other flight if necessary. Whether you are planning your next family holiday, a business trip, city break or a romantic getaway, we have the right car for you. Vous devrez fournir les informations nécessaires pour prouver votre résidence. Breakfast is not included unless otherwise stated. Always ensure you check the minimum check-in time for your flight. Vacaciones eDreams, S.L. 6.2 Opodo publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Such price will include the price of all products selected and Opodo's service fees. (theme) parks, museums, sightseeing tours), transportation provider (e.g.
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